FAQS
SHIPPING AND TRACKING
WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Rest assured that once your tracking number is sent to you, your order has already been processed in fact it's already been shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
HOW LONG DOES SHIPPING OF PRODUCT TAKE?
We source our inventory from several jewelry designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated.
(*Note* these are updated shipping times after hiring a new fulfillment service, all order placed prior to Sept 7th, 2016 may take up to 3-6 weeks depending on ship location, per our previously stated ship times)
(*Note* these are updated shipping times after hiring a new fulfillment service, all order placed prior to Sept 7th, 2016 may take up to 3-6 weeks depending on ship location, per our previously stated ship times)
LOST, STOLEN OR UNDELIVERED PACKAGES
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
ORDERS WITH INCORRECT ADDRESS INFORMATION
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
WHERE DO YOUR PRODUCTS SHIP FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.
WILL THERE BE DUTIES/TAXES ON MY PACKAGE?
Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.
BACKORDERS
Sometimes an item is so popular it gets snagged up before we know it! Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients!
If the item is backordered longer than two weeks, a refund can be issued upon request to timepiececorner@gmail.com
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and PayPal.
WHEN AM I CHARGED FOR MY ORDER?
To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?
All products are listed in U.S. dollars.
HOW DO I CONTACT TIMEPIECE CORNER WITH QUESTIONS NOT ADDRESSED ABOVE?
If you have any questions or feedback we would love to hear from you! Please contact us at timepiececorner@gmail.com